Businesses Sacrifice Customer Service To Save Money

Luxury handbag on table
Shiavon Chatman
November 1, 2021

Businesses like hotels aren’t cleaning rooms as frequently because of the lack of available cleaning personnel. And many restaurants have limited their options or are closing early because of how short-staffed they are.

With all of these unfortunate changes, our experiences as consumers are really suffering. The economic system prides itself on making money no matter what – even if consumers voice their disappointment.

Businesses are losing a lot of money because consumers are refusing to keep quiet about the poor customer service they’ve endured. A customer’s experience is valuable and where we choose to spend our hard-earned money is important and should be appreciated.

Is it better to have lower prices if the quality of service isn’t great, or do we like to pay for a better experience? It’s unfortunate that we can’t have both because our economic system prioritizes money and sales over people’s satisfaction and experience.

We have a quick favor to ask:

PushBlack Finance is a nonprofit dedicated to raising up Black voices. We are a small team but we have an outsized impact:

  • We reach tens of millions of people with our BLACK FINANCIAL NEWS & ECONOMIC EMPOWERMENT STORIES every year.
  • We fight for ECONOMIC JUSTICE to protect our community.
  • We run VOTING CAMPAIGNS that reach over 10 million African-Americans across the country.

And as a nonprofit, we rely on small donations from subscribers like you.

With as little as $5 a month, you can help PushBlack raise up Black voices. It only takes a minute, so will you please ?

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